LevelUP HCS | Technical Support Analyst

LevelUP HCS • philadelphia, pa, us • 2d ago

Job Description

1. Technology

Review and improve operational workflows and processes. Use technology to streamline process and improve controls
Utilize metrics to identify trends and service improvement opportunities
Function as an SME for GPM-Ops owned tools
Perform advanced monitoring administration tasks and identify opportunities for improvement.
Support the production job scheduling tools
Build automation scripts to help improve the overall efficiency of the GPM-Ops team

2. Support

Lead the department projects. Effectively manage the project resources and deliverables.
Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams..
Guide and monitor the business and system communication efforts.
Monitor transmissions to and from business partners and follow contingency plans when necessary.

3.Incident / Problem Management

Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
Perform incident manager duties when required
Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.

4. General

Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.

Education

BA/BS Information Technology, Computer Science or related field.
5+ years operations / systems support in a lead role.

Knowledge and skills

Excellent client and interpersonal skills
Strong problem analytical and problem-solving skills
Comprehensive understanding of mainframe and distributed environments
Experience with automation scripts

Related Jobs

Uber | Uber - Sign Up to Drive and Earn

Uber • clementon, nj, us • 15h ago

15h ago

Uber | Earn extra cash - Sign up and drive with Uber

Uber • stratford, nj, us • 15h ago

15h ago

Pennswood Village | Registered Nurse - Competitive compensation

Pennswood Village • glenside, pa, us • 15h ago

15h ago

Uber | Sign up to Drive with Uber

Uber • haddon heights, nj, us • 15h ago

15h ago

Uber | Driver gig - Earn on your schedule

Uber • runnemede, nj, us • 15h ago

15h ago

Uber | Alternatives To Cash Jobs - Drive with Uber

Uber • westville, nj, us • 15h ago

15h ago

Uber | Drive with Uber

Uber • merchantville, nj, us • 15h ago

15h ago

AMCI Global | Product Trainer

AMCI Global • philadelphia, pa, us • 15h ago

15h ago

Care Options For Kids | Licensed Practical Nurse (LPN) / Registered Nurse (RN)

Care Options For Kids • riverton, nj, us • 15h ago

15h ago

Plymouth Meeting Family Dental | Dental Hygienist

Plymouth Meeting Family Dental • oreland, pa, us • 15h ago

15h ago